GlobalWorx Suite of Tools

GlobalWorx is a web-based application that manages and schedules all your operational activities. There is nothing to install and it is accessible wherever you have internet. Through a single platform, GlobalWorx connects you to all business partners, enabling you to schedule, manage, verify and report on all activities within your organization.


Features

Service Issue Resolution

  • Track and manage field issues
  • Contact Management
  • Automated escalation process
  • Manage entire issue life-cycle
  • Multiple communication mediums (email, phone, text, etc.)

Contact Management

  • Organize your business contacts
  • Individual profiles
  • User managed information
  • Manage service issue protocols
  • Individual or group messaging
  • Interactive voice response

Schedule Management

  • Drag & Drop schedule calendar
  • Individual or bulk scheduling
  • Automatic schedule notification
  • Assign work based on location, availability and skill level
  • Color-coded status changes

Field Data Collection

  • Real-time data collection
  • Custom survey data
  • Photo uploads
  • Check-in and check-out verification
  • Mobile applications
  • Work order note fields

Survey Data Collection

  • Logic-based question types
  • Create order forms
  • Highly configurable and volume scalable
  • Custom response alerts
  • Advanced training and support available

Intelligence Reporting

  • Business intelligence reporting
  • Ad hoc reporting
  • Custom dashboards
  • Graphing and charting
  • Data integration

Custom Attributes

  • Custom data storage for employees, locations or business partners
  • Secure and privatized data
  • Individual entry or bulk imports

Finance Tracking

  • Multiple billing and pay 
    models
  • Data exports for payroll and billing systems
  • Custom expense tracking (mileage, lodging, food, etc.)